Terms & conditions

Standard Terms and Conditions

GravityCartel Extreme SL, Managing Director Ras Hafeez, Spain commercial register at Hacienda B54491402

Tel.: 0034 629987062
E-mail: christian@gravitycartel.com


These Terms and Conditions apply to all items for sale and sold by GravityCartel

The Online Store has been inspected and certified.

Offers, Conclusion of Contracts

Product photos may alter as brands change collections. GravityCartel does its best to make sure the images and colors reflect the current product. The final purchase is the responsibility of the client to ensure that colors and size matches. We cannot guarantee brand alterations in color and sizes from year to year. 

Offers of items for sale in the Online Store represent an invitation to a customer to place an order only. An order from a customer represents an offer to conclude a contract of sale. Once an order is placed, the customer will receive an automatic electronic confirmation of his order via E-Mail and this will give rise to a contract of sale.

If a product ordered is not available, we may withdraw from the contract. In such a case we will inform the customer immediately and if applicable reimburse any monies paid without delay.

During the Online Store order process, the customer can view and correct all data entered in a confirmation window after the order button has been selected.


The prices quoted on the website include statutory VAT. Orders placed from within the EU are not eligible for VAT exemption. Payment is due in full immediately.

Transport costs

Shipping and handling costs are not included in the prices quoted on the Online Store. When placing an order in the Online Store, the customer is provided with a tool to determine whether shipping and handling costs apply to the order as well as the exact amount.

Terms of payment

Payment may be made by credit card or bank transfer. We reserve the right to exclude particular methods of payment.

Cancellation policy

Cancellation Right: The customer may cancel a contract of sale with cause within three working days, either by returning the good(s) or by delivering written notice of cancellation to us(letter or e-mail

Consequences of cancellation: In the event of a valid cancellation, both parties must return all good(s) and payments received and any other received benefits (such as accrued interests). If it is not possible for the good(s) to be returned whole and/or in their original condition, the customer must reimburse  for any loss of value of the good(s). This does not apply if the poor condition of the good(s) is the result of an inspection of the good(s) as it would have been possible before buying, for example, in a physical store. Goods that can be shipped as a parcel by regular mail are shipped at our risk. If the good(s) cannot be shipped by regular mail, then we will arrange for pick-up. The customer must bear the regular cost of returning the good(s). Any obligations to reimburse payments must be satisfied within 30 days. The 30 day period begins with the receipt of the goods and on the customer’s part with the dispatch of the notice of cancellation or the punctual dispatch of the good(s).

Miscellaneous: There is no statutory right to cancel orders of goods that are, due to their nature, not qualified for a return.

Processing: To ensure that processing of the cancellation is carried out as quickly as possible, customers are asked to phone or e-mail. Good(s) should be returned in their entire original packaging, or at least packed appropriately for transport, together with the payment reciept. Customers are asked to obtain signed confirmation of receipt from the transport firm employed to return the good(s) and to keep this confirmation safe.

Cost of returning the good(s) in case of cancellation: If a customer makes use of their cancellation right, the customer must bear the regular cost of returning the good(s).

Liability for defects

GravityCartels liability for defects is as provided by law.

Delivery times

If delivery times change substantially after an order is placed, we will inform the customer by e-mail. In such a case the customer will be entitled to cancel the contract without incurring any costs.

Reservation of title

All goods supplied by us will remain our property until full payment has been made and all claims arising out of the contractual relationship settled.

Overall liability

Elgato is liable without limit for losses resulting from deliberate action or inaction or gross negligence and for injury to life, limb or health. Regardless of the legal basis of the claim put forward.

Data Protection and Privacy Statement

The exchange of customer data over the Internet is encrypted. This is accomplished by using the Secure Socket Layer (SSL) protocol.
We collect and process customers' personal information fairly and lawfully in accordance with the Data Protection Act 1998. We may collect customers' personal information for processing a customer’s order.

The customer can subscribe to the newsletter on the website, this subscription can be cancelled at any time.

Customers have the right to inspect or block their personal data or demand the deletion or amendment of their personal data. In the event of questions regarding the collection, processing or use of personal data and for information, the amendment, blocking or deletion of data and the revocation of consents granted, customers should contact GravityCartel Customer Service. E-mail: christian@gravitycartel.com. We will not share any personal customer data with third parties other than with service partners who require the data in order to process orders.

We save the customer's order data and provide this information to the customer by e-mail. The customer is entitled to object to the latter. The customer may inspect order data in the customer section of the Online Store. To enable the customer to place orders in the Online Store, one or more so-called "cookie(s)" will be created when particular Web pages are visited. These are small text files. The customer may use his browser program to control the acceptance of cookies from the Web page and, if appropriate, block this. Such cookies serve exclusively to enable the use of specific applications, e.g. the Online Store shopping basket system; no personal data whatsoever is stored. Most of the cookies will be deleted from the useres hard-disk at the end of the browser-session (temporary cookies). Other cookies remain on the customer´s hard-disk to make it possible for us to recognize the customer´s computer at their next visit (permanent cookie).

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Concluding terms

Should any of these Standard Terms and Conditions be invalid, the remainder of the contract will remain valid. The relevant statutory provisions will apply in place of any invalid term.

Spanish law applies exclusively.